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Have A Return?

Contact Customer Service via phone at 800.765.4866 or 315.866.3860. You may also email Customer Service at  Or, please feel free to fill out the Return Authorization Request form on this page to submit online. 

Return Policy

All returns must have a prior return authorization which can be obtained via the methods outlined above.  This paperwork ensures a timely pickup by our delivery team and proper credit being issued to your account.  


The return authorization paperwork will be presented to you at time of pickup and will require your legible signature and printed name.  


The following information is required when contacting Customer Service: account number, invoice number, and model numbers of the merchandise to be returned. This information can be found on the packing slip you received with your order.


All store returns require your original receipt. Stock supply merchandise may be returned within 30 days from the delivery date.  Stock furniture and technology merchandise may be returned within 14 days from the delivery date.


All items must be returned in original packaging, unmarked, and in saleable condition before full credit can be issued.  Non-stock or special order merchandise is non-cancelable and non-returnable. 


All damages and shortages should be claimed immediately and no later than 7 days of delivery.  No cash refunds will be issued with the exception of store purchases. Credit memos will be posted to your account.  Thank you for shopping with Hummel's.

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