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Hummel's OP Is Hiring!

Are you an outgoing, friendly person who loves helping people? If so, look no further! Hummel’s Office Plus is seeking a passionate and dedicated Customer Service Representative to join our team.

 

We are a locally family-owned company that has been in business for over 80 years; providing home & office solutions and exceptional service to our customers. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensure that orders are being placed by communicating with customers by phone, email, fax, and online chat; and will process customers’ orders of office supplies and stock furniture by using our DDMS software program, as well as making sure all inquiries and concerns are being addressed in a timely and professional manner.

 

Key Responsibilities:

  • Greet and assist customers with their orders via phone, email, fax, and online chat. Listen & understand customer needs and provide appropriate solutions and recommendations when needed along with product information.

  • Checks inventory on Hummel’s website, direct vendors, and wholesalers for product availability.

  • Solicits sale and/or inquiries of new merchandise, supplies/furniture, and equipment, or additional services that Hummel's has to offer. Upsells via phone and/or by email by sending flyers for various products created by the Hummel’s Marketing department.

  • Processes credits and returns for office supplies and basic office furniture. Addresses customer complaints, shortages and miss picks. Along with filing, typing and other office duties as needed.

  • Processes custom stamps, nameplates, trophies, signs, ASI, and other custom product.

  • Works on backorder reports, Edit 6 report, and other backordered purchase orders for customers.

  • Handles customer research for Accounting, Accounts Receivable, Sales Reps, and Accounts Payable department.

  • Works with entire Customer Service Department to make sure all the daily duties are completed such as (but not limited to) recurring orders, water sheets, and all daily tasks that need to be handled by end of day.

  • Contacts the Hummel’s Delivery Team daily for daily check-ins.

  • Subject to and not limited to the following duties: updating customer contracts, preparing quotes for customers, assisting customers with updates to online passwords and providing ETAs for backordered items and assists sales reps.

  • Regularly uses the company One Drive, Share Drive, Intranet, Jump Track, and Microsoft Excel, Word, and Outlook programs for various work-related tasks.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The successful candidate must possess excellent communication, organizational & time management skills, and be proficient in word processing/data entry. This position requires the utmost professionalism; this person must dress in a businesslike manner as well as a professional demeanor. Must be detail oriented, able to make decisions, and be flexible. Ability to manage multiple assignments at once. Must have reliable transportation. A team player with a positive attitude is a plus. Proficient in computer skills & Microsoft Office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Job Title: Customer Service Representative

Department: Corporate Office, Mohawk, NY

Hours: 9am - 6pm (Monday – Friday) w/ 1 hour lunch from 1-2pm

Supervisor: Customer Service & Purchasing Manager

Pay: $15.00/hr - $17.00/hr based on experience.

 

Hummel’s Office Equipment Company, Inc., is an AA/EOE

Install/Delivery Team – Mohawk, NY

 

DEPARTMENT

Furniture Warehouse

HOURS

Monday – Friday 7:30am to 4:00pm (may require some overtime)

SUPERVISOR

Furniture Warehouse Manager

DESCRIPTION

Responsible for installing & loading/unloading furniture in or out of truck/van, Consults with warehouse or customer on furniture to be moved; May collect payment for COD order, etc.; assists other departments as needed. May require overnight stays for projects / installations. There is a compensation stipend for overnight installations.

 

DOT Physical & Drug Screen required: All Hummel’s employees operating company vehicles must have a DOT physical (and keep current). A DOT physical is mandated by the Federal Motor Carrier Safety Administration (FMCSA), and their guidelines for employee health must be met given the demands of the job. During the DOT exam, your doctor will look at your medical history, medications, and other information. Essentially, a DOT physical will check for health in the following categories, although depending on the person, the exam may be more extensive: Hearing, Vision, Blood pressure, Mouth and throat, Lungs and chest, Heart (via an electrocardiogram, or EKG), Vascular health, Neurological health, Musculoskeletal health, Abdomen, Genitals & Urine and blood tests (to check blood sugar levels and to test for illegal drugs).

QUALIFICATIONS

Must be able to deal well with the public, as this is a very customer-oriented position.

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Knowledge of panel systems, ability to work with tools and read and interpret documents such as plans, safety rules, operating and maintenance instructions, and procedure manuals. Must be able to lift and or move up to 50 lbs and occasionally lift and or move more than 100 lbs.

Pay: $15.50 - 17.50/hr depending on experience.

**Please submit salary requirements with resume**

Hummel’s Office Equipment Company, Inc., is an AA/EOE

Hummel's Office Plus is looking for a Purchasing Associate to join our energetic team! The Purchasing Associate must be able to assist Account Managers with product information to enable them to take care of the customer as well as assist with departmental procedures and provide clerical support as assigned (purchase orders, receiving reports, filing, etc.). The Purchasing Associate will be responsible for a variety of duties such as:

  • Order entry for all customers orders which include stamps, letterhead, paper, envelopes, etc.

  • Checking in and receiving all completed custom orders.

  • Conducts transmissions to wholesalers, including ordering daily from wholesaler from in stock vendors.

  • Assists on working on Bids by doing research and inputting stock numbers.

  • Performs edits to orders on items that are discontinued and suggests replacements.

  • Updates stock items.

  • Meets with vendor representatives and views new products.

  • Answers phone calls from customers, salespeople, etc., including customer service dept., when necessary, including following up in a timely manner.

  • Answers online chats from customers.

  • Searches inventory records or warehouse to determine if material on hand is in sufficient quantity.

  • Consults catalogs and interviews suppliers to obtain prices and specifications. Searches for hard-to-find items.

  • Verifies all received purchase orders and obtains current due dates. Notifies vendors immediately of any errors or changes.

  • Update vendor information.

  • Works with Adobe software to convert files, etc.

  • Processes custom orders and ASI orders.

  • Compiles information and records to prepare purchase orders for procurement of office supplies and/or products.

  • Checks all invoices for correct pricing.

  • Attain and retain knowledge of supplies and/or various product lines.

  • Other duties as assigned.

 

To be successful in this role, the successful candidate must possess excellent computer skills (MS Word, Outlook, Excel, MS teams etc.), must have strong communication, planning, organizing, negotiating and problem-solving skills, and must be able to pay attention to detail and accuracy. The successful candidate must be able to deal with and handle conflict and can interact professionally with all levels of employees, as well as excellent time management skills and willingness to multitask. Must be familiar with pricing structures and be able to calculate discounts.

 

Qualifications:

Associate’s degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. High School diploma or general education degree (GED).

 

If you are a self-motivated and results-driven individual interested in joining a growing organization, we would love to hear from you! Please submit your resume for consideration.

 

DEPARTMENT: Purchasing

HOURS: Monday – Friday, 8am - 5pm w/ 1-hour lunch (12-1 pm)

SUPERVISOR: Customer Service & Purchasing Manager

Pay: $15.00 - $17.00/hr based on experience.

 

**Please submit salary requirements with resume**

Hummel’s Office Equipment Company, Inc., is an AA/EOE

Hummel's Office Plus is seeking an energetic Delivery Driver to join our team and make sure that our customers receive their orders quickly and efficiently.

 

As a Delivery Driver, you will play a critical role in our business by delivering our products and services to our valued customers. You will be responsible for loading & unloading merchandise from a company truck, inspecting packages for proper condition for delivery, navigating an established delivery route(s), and maintaining professional communication with customers as well as Hummel’s sales representatives & customer service department. Our drivers collect delivery information on a delivery record called a Driver Manifest, collect money from customers, and record the transaction on a customer receipt, pick up rejected or unsold product, etc., and return product to the office. Assist other departments as needed.

 

To be successful in this role, the ideal candidate must have excellent time management, customer service, and communication skills. The ideal candidate should also be able to handle short and/or long-distance deliveries in a timely fashion and follow all company safety procedures. All Hummel’s employees operating company vehicles must have a valid, clean driver’s license, and adhere to Hummel’s grooming & appearance standards policy as this is a very customer-oriented position.

 

DOT Physical & Drug Screen required: All Hummel’s employees operating company vehicles must have a DOT physical (and keep current). A DOT physical is mandated by the Federal Motor Carrier Safety Administration (FMCSA), and their guidelines for employee health must be met given the demands of the job. During the DOT exam, your doctor will look at your medical history, medications, and other information. Essentially, a DOT physical will check for health in the following categories, although depending on the person, the exam may be more extensive: Hearing, Vision, Blood pressure, Mouth and throat, Lungs and chest, Heart (via an electrocardiogram, or EKG), Vascular health, Neurological health, Musculoskeletal health, Abdomen, Genitals & Urine and blood tests (to check blood sugar levels and to test for illegal drugs).

 

Qualifications and Skills:

  • Must possess a valid driver’s license and a clean driving record.

  • Reliable transportation to and from work.

  • Must comply with all DOT physical screening regulations.

  • Ability to work flexible days and hours.

  • Excellent time management and customer service skills.

  • Demonstrate safety and navigation skills.

  • Ability to work on a team or independently.

  • Ability to regularly lift and move packages up to 50lbs, frequently lift up to 75lbs, and occasionally lift up to 100 lbs.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • One year certificate from college or technical school; three to six months related experience and/or training; or equivalent combination of education and experience.

 

Department: Supply Warehouse

 

Hours: Monday – Friday; 7:00am – 3:30pm (and/or until the completion of run) with a 30-minute lunch.

 

Supervisor: Fleet Manager

 

Pay: $15.00 - $16.50/hr based on experience.

 

**Please submit salary requirements with resume**

 

Hummel’s Office Equipment Company, Inc., is an AA/EOE

Install/Delivery Team – Furniture Installer (Cortland, NY)

 

DEPARTMENT

Furniture Warehouse – Cortland

HOURS

Monday – Friday 7:30am to 4:00pm (may require some overtime)

SUPERVISOR

Cortland Retail Store Manager

DESCRIPTION

Responsible for installing & loading/unloading furniture in or out of truck/van, consults with warehouse or customer on furniture to be moved; May collect payment for COD order, etc.; assists other departments as needed. May require overnight stays for projects / installations. There is a compensation stipend for overnight installations. Will act as backup for delivery driver position as needed. May assist customers in retail store as needed.

QUALIFICATIONS

Must have clean drivers’ license and be able to deal well with the public, as this is a very customer-oriented position. Must have DOT Physical and keep current. Must adhere to Hummel’s Office Plus grooming & appearance standards policy.

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Knowledge of panel systems, ability to work with tools and read and interpret documents such as plans, safety rules, operating and maintenance instructions, and procedure manuals. Must be able to lift and or move up to 50 lbs and occasionally lift and or move more than 100 lbs.

Pay: $15.00 - $16.00/hr based on experience.

**Please submit salary requirements with resume**

Hummel’s Office Equipment Company, Inc., is an AA/EOE

Distribution Center Manager

DEPARTMENT

Operations

REPORTS TO

COO

HOURS

6am – 5pm with an hour lunch (and as needed – the time it takes to complete your job – must be flexible)

SUPERVISOR

Distribution Center Manager

 

DESCRIPTION

Direct receiving, warehousing, and distribution operations by overseeing the receipt, storage, value-added servicing and dispatch of a wide variety of products. Must be able to ensure productivity targets are achieved and all warehouse processes are running smoothly and promptly.

Turns on/off warehouse lights as necessary. Establishes operational procedures for verification of outgoing shipments.

Coordinates all activities in regard to the distribution of product. Takes packages to driver’s runs if necessary. Participates in coordinating the delivery of any bulk orders with Fleet Manager. Replenishes stock levels, if needed. Responsible for issuing call tags for returns from UPS customers. Assists in unloading incoming trucks as needed. Provides materials, equipment and supplies by directing receiving, warehousing and distribution services, supervising staff. Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. Controls inventory levels by conducting physical counts; reconciling with data storage system. Produces reports and statistics regularly. May be required to occasionally cover and/or coordinate coverage of overnight order processor. Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Completes warehouse operational requirements by scheduling and assigning employees, following up on work results. Maintains warehouse staff by recruiting, selecting, orienting, and training employees. Maintains warehouse staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results. Contributes to team effort by accomplishing related results as needed.

Assists Customer Service Department by:

1. Physically verifying inventory levels against product showing in the system on hand

a. Serves as a backup to Receiving and Inventory Control Clerk

2. Checking status of UPS orders

3. Adjusting current order changes

4. Processes "urgent" customer pick-ups for the corporate facility

5. Delivers adjustment report to bin in the Customer Service Department

In the event Fleet Manager is not in, will verify that no packages are left in the driver runs once they depart. May be required to occasionally cover various delivery routes of short staffed. If there is a discrepancy between the physical counts in the bin compared to the on-hand quantity in DDMS, it needs to be adjusted to the actual physical count in the bin. Accountable for monitoring and making sure Order Processors follow warehouse policy and procedures. On a daily basis reviews and addresses order pulling errors with the Order Processors. Responsible for training Order Processors. Fill orders as needed. Responsible for forklift training as well as making sure all warehouse partners are up to date with their certifications (every two years). Makes a copy of all training sessions and certificates and gives to Human Resources for the personnel & training files. Schedules forklift safety meetings for all warehouse partners that are new or that have not been tested in two years. Gives classes on forklift, including a two-hour video and administers written test and driving test for each unit that person will operate.

Negotiates price on replacement and maintenance equipment. Attends meetings as necessary with Management and Supply Warehouse Personnel. Fills in as a backup for Receiving / Inventory Control Clerk. Ensures that the facility is locked at the end of the day (Door A & Door C). Coordinates with Receiving & Inventory Control Clerk on evaluating bin locations for stock levels. May do local will calls, if needed. Must be completely cross trained in all aspects of overnight order processor and the Receiving & Inventory Control Clerk job duties and responsibilities. Must make sure that there is management coverage in the warehouse at all times as much as possible. Calls the Receptionist with any Order Processor changes for the day before 8:30am. Oversees and maintains overtime...keeping overtime to a minimum, therefore, may require partner/employee to end their work week sooner to avoid overtime. Edits & submits supply warehouse payroll which is to be given to Human Resources each Monday morning by 10am. Distributes checks to Order Processors every Friday morning. Reviews & checks voicemails.

Reviews, Checks & Distributes emails.

A. Print any information the Order Processors and you as the manager needs

B. File in mail folders any emails needed for future reference

C. Responds to emails and deletes emails no longer needed.

Other duties and responsibilities as necessary. Must be fluent with Microsoft Applications and have great communication skills. Bachelor’s degree (BA) from four-year college or university; or two – four years related experience and/or training. Proven work experience as a warehouse manager. Must be able to operate a forklift and/or be certified. Must have a clean and valid driver’s license and DOT physical and keep current.

Pay: $1125.00 - $1250.00/weekly salary based on experience.

**Please submit salary requirements with resume**

Hummel’s Office Equipment Company, Inc., is an AA/EOE

 

Account Executive (Outside Sales) – Utica & Surrounding Areas

 

Hummel's Office Plus is looking for an exceptional Account Executive for the Utica & Surrounding Areas to join our team! We are seeking an Account Executive who is passionate about providing excellent customer service, building relationships with clients, and being an integral part of our team. The ideal candidate possesses outstanding interpersonal and organizational skills along with a friendly, professional demeanor.

The Account Executive for this market will be responsible for continually meeting with new prospects to convert the prospect from their current vendor to being a Hummel’s buying customer. You will be working closely with our customers to ensure the most effective strategy for meeting their needs. This position will require minimum sales growth to be met on a quarterly basis.

Account Executives sell products to businesses, industrial establishments, and customers place of business or residence by prospecting each week & maintaining a growing customer base, compile a list of prospective customers for use as sales leads based on information from Hummel’s customer list, networking, business directories and other sources.

Key Responsibilities:

  • Travels throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers by phone, email, or in-person.

  • Displays or demonstrates product(s), using samples or catalog, and emphasizes saleable features.

  • Approach prospects and discuss solutions to meet their business or individual needs.

  • Quotes prices and prepares and develops sales contracts for orders obtained.

  • Estimates date of delivery to customer, based on knowledge of companies in-stock items as well as knowing delivery schedules and prepares reports of business transactions.

  • Develop relationships with existing customers for long-term success.

  • Manage accounts to ensure customer satisfaction.

  • Attend business functions as needed representing the company.

 

Key Qualifications:

  • Maintains a valid driver’s licenses and carries necessary insurance on own vehicle of a minimum liability limit of at least 100/300/50.

  • High level of motivation and ability to work independently.

  • Excellent customer service skills and professionalism.

  • Must be fluent with Microsoft Applications and have great communication skills.

 

DEPARTMENT: Commercial Sales

HOURS: Monday – Friday 7am to 6pm (the time it takes to achieve your goals – if goals are not met additional hours will be required).

SUPERVISOR: CEO

Pay: $500.00/week + commission up to $80,000/year. Sales incentives are performance based.

**Please submit salary requirements with resume**

Hummel’s Office Equipment Company, Inc., is an AA/EOE

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