Job Title: Customer Support Specialist

Department: Corporate Office, Mohawk, NY

Hours: 9am - 6pm (Monday – Friday) w/ 1 hour lunch from 1-2pm

Supervisor: Customer Service & Purchasing Manager

Pay: $15.50/hr - $17.00/hr based on experience.

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​Do you thrive on helping others and enjoy being the friendly voice people rely on? If you're an outgoing, service-driven professional who loves making a difference, we’d love to meet you! Hummel’s Office Plus is on the lookout for a Customer Support Specialist to join our fast-paced, enthusiastic team!

At Hummel’s Office Plus, we’re more than office supplies and furniture - we’re your go-to for creating productive & inspiring workspaces for your home and office. As a family-owned business for over 90 years with deep local roots, we’ve built our reputation on unmatched customer service, and we’re looking for someone who shares that passion. As a Customer Support Specialist, you’ll be the first point of contact, assisting customers with everything from placing orders to solving product concerns.

What You’ll Be Doing:

• Provide friendly, solution-focused support via phone, email, fax, and chat
• Assist customers with website navigation, online support, password resets, and account setup
• Perform various support tasks including updating customer contracts, preparing quotes, providing backorder ETAs, and researching products for both customers and sales representatives.
• Use DDMS, Acsellerate, and other tools to manage orders, track backorders, and resolve issues
• Check inventory across our website, vendors, and wholesalers
• Process custom product orders (stamps, trophies, signage, etc.)
• Promote new products and send out marketing materials
• Proactively reach out to potential customers through cold calls to promote products and generate new business
• Coordinate with delivery teams and internal departments like Sales, AR, AP, and Accounting
• Address customer concerns with professionalism and care
• Contribute to continuous improvement through feedback and teamwork
• Utilize tools like OneDrive, Share Drive, Intranet, JumpTrack, and Microsoft Office
• Assist with daily tasks and administrative support to help ensure daily department goals are met

What We’re Looking For:

• 6 months+ of experience in customer service, support, or a similar role
• Excellent communication, organization, multitasking, and interpersonal skills
• Friendly, professional demeanor with a team-first attitude
• Detail-oriented with excellent problem-solving instincts
• Must maintain a professional appearance and demeanor at all times, representing the company with integrity and business-appropriate attire
• A positive attitude and a love for learning
• Strong attention to detail and a solutions-oriented mindset
• Proficiency in Microsoft Office and general computer skills
• Comfortable using business tools like DDMS and Acsellerate (or ready to learn!)
• Reliable transportation and a commitment to punctuality & attendance

What We Offer:

• Benefits including medical, dental, and life insurance
• 401(k) plan to help you invest in your future
• A supportive and fast-paced in-office work environment
• A company culture that values people, positivity, and progress

Hummel’s Office Equipment Company, Inc., is an AA/EOE

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